Welcome to Comfyze E-commerce Services (OPC) Pvt Ltd ("Comfyze", "we", "us", or "our"). These Terms and Conditions govern your use of our grocery delivery services. By accessing or using our services, you agree to be bound by these terms.
1. Acceptance of Terms
By using Comfyze services, placing orders, or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Refund & Cancellation Policy.
If you do not agree with any part of these terms, please do not use our services.
2. Eligibility
- You must be at least 18 years old to use Comfyze services
- You must have the legal capacity to enter into binding contracts
- You are responsible for ensuring the accuracy of information provided
- You must provide valid contact details and delivery address
3. Services Offered
Comfyze provides online grocery ordering and delivery services, including:
- Fresh fruits and vegetables
- Spices and masalas
- Grains, pulses, and cereals
- Daily essentials and groceries
- Organic and specialty products
Service availability may vary based on location, stock availability, and delivery capacity.
4. Ordering Process
4.1 Placing Orders
- Orders can be placed through our website, phone, or other designated channels
- All orders are subject to acceptance and availability
- Comfyze reserves the right to refuse or cancel any order at our discretion
- Product images are for representation purposes only; actual products may vary
4.2 Order Confirmation
- Order confirmation will be sent via email or SMS
- Confirmation does not guarantee product availability
- In case of unavailability, we will contact you for substitutes or refunds
5. Pricing and Payments
5.1 Pricing
- All prices are listed in Indian Rupees (INR)
- Prices are subject to change without prior notice
- The price applicable at the time of order placement will be charged
- Additional delivery charges may apply based on order value and location
- Promotional offers are subject to specific terms and conditions
5.2 Payment Methods
- We accept cash on delivery, UPI, debit/credit cards, and net banking
- All online payments are processed through secure payment gateways
- Payment must be completed at the time of order or delivery
- Failed transactions will be refunded as per our refund policy
5.3 Taxes
All applicable taxes, including GST, will be charged as per government regulations and included in the total amount.
6. Delivery Terms
6.1 Delivery Areas
Comfyze currently delivers to select areas in Rajkot, Gujarat. Delivery availability is subject to location and operational capacity.
6.2 Delivery Timeframes
- Standard delivery: Within 24-48 hours
- Same-day delivery: Subject to availability and cutoff times
- Scheduled delivery: As per selected time slot
- Delivery times are estimates and not guaranteed
6.3 Delivery Process
- A valid phone number and complete address are required
- Customer or authorized person must be available to receive delivery
- ID verification may be required for certain orders
- Delivery will be attempted once; re-delivery may incur additional charges
- Contactless delivery options are available upon request
6.4 Failed Deliveries
If delivery cannot be completed due to incorrect address, unavailability, or refusal to accept, Comfyze reserves the right to:
- Charge re-delivery fees
- Cancel the order and process refund (minus applicable charges)
- Refuse future orders
7. Product Quality and Freshness
- Comfyze is committed to delivering fresh, quality products
- All products undergo quality checks before dispatch
- Perishable items are handled with appropriate care and storage
- Weight and quantity of products may have minor variations
- Customers should inspect products upon delivery
8. Returns, Refunds, and Cancellations
Please refer to our detailed Refund and Cancellation Policy for complete information on:
- Order cancellation procedures
- Return eligibility and process
- Refund timelines and methods
- Damaged or defective product handling
9. Customer Responsibilities
As a customer of Comfyze, you agree to:
- Provide accurate and complete information
- Make timely payments for orders
- Be available at the delivery address during scheduled delivery
- Inspect products upon delivery and report issues immediately
- Use the service in compliance with applicable laws
- Not misuse or abuse the service or promotional offers
- Treat delivery personnel with respect
10. Limitation of Liability
Comfyze's liability is limited as follows:
- We are not liable for delays caused by circumstances beyond our control (weather, traffic, emergencies)
- Maximum liability is limited to the order value
- We are not responsible for allergic reactions or dietary issues unless product information was misrepresented
- We are not liable for indirect, incidental, or consequential damages
- Force majeure events (natural disasters, pandemics, strikes) may affect service delivery
11. Intellectual Property
- All content on Comfyze website, including logos, text, images, and design, is owned by Comfyze E-commerce Services (OPC) Pvt Ltd
- You may not copy, reproduce, or distribute our content without written permission
- The Comfyze brand name and logo are protected trademarks
12. User Conduct and Prohibited Activities
You agree not to:
- Use the service for illegal purposes
- Provide false or misleading information
- Abuse promotional offers or referral programs
- Harass or threaten Comfyze staff or delivery personnel
- Attempt to hack, disrupt, or compromise our systems
- Resell products purchased from Comfyze for commercial purposes
Violation of these terms may result in account suspension or termination.
13. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
14. Promotional Offers and Discounts
- Promotional offers are subject to specific terms and validity periods
- Offers cannot be combined unless explicitly stated
- Comfyze reserves the right to modify or withdraw offers at any time
- Misuse of promotional codes may result in order cancellation
15. Amendments to Terms
Comfyze reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of modified terms.
16. Termination
Comfyze may suspend or terminate your access to our services if:
- You violate these Terms and Conditions
- You engage in fraudulent or abusive behavior
- Your account shows suspicious activity
- We discontinue services in your area
17. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or use of Comfyze services shall be subject to the exclusive jurisdiction of courts in Rajkot, Gujarat.
18. Dispute Resolution
- We encourage customers to contact us first to resolve any issues
- Disputes will be resolved through good faith negotiations
- If resolution cannot be reached, legal proceedings may be initiated in Rajkot, Gujarat
19. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
20. Contact Information
For questions, concerns, or clarifications regarding these Terms and Conditions, please contact:
Comfyze E-commerce Services (OPC) Pvt Ltd
B 502 Nira Apartment, Gautam Nagar Street No 4
Rajkot, Gujarat - 360007
Phone: +91 7383721490
Email: Bhargavdubal@gmail.com
Business Hours: Monday - Saturday, 8:00 AM - 8:00 PM
By using Comfyze services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.