Comfyze E-commerce Services (OPC) Pvt Ltd ("Comfyze", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
1.1 Personal Information
When you interact with Comfyze, we may collect the following personal information:
- Name and contact details (phone number, email address)
- Delivery address and location information
- Payment and billing information
- Order history and preferences
- Communication preferences (WhatsApp, email, SMS opt-ins)
- Feedback, reviews, and customer service communications
1.2 Automatically Collected Information
We may automatically collect certain information when you visit our website:
- Device information (type, operating system, browser)
- IP address and location data
- Browsing behavior and pages visited
- Date and time of access
2. How We Use Your Information
Comfyze uses your personal information for the following purposes:
- Order Processing: To process and deliver your grocery orders
- Customer Service: To respond to your inquiries and provide support
- Communication: To send order confirmations, delivery updates, and service notifications
- Marketing (with consent): To send promotional offers, newsletters, and updates via WhatsApp, email, or SMS if you have opted in
- Service Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Fraud Prevention: To detect and prevent fraudulent activities
3. Marketing Communications
At Comfyze, we respect your communication preferences:
- Opt-In: We will only send marketing communications if you have explicitly opted in through our contact form or during registration
- WhatsApp: You can opt in to receive promotional messages on WhatsApp and opt-out anytime by messaging us at +91 7383721490
- Email: You can unsubscribe from marketing emails using the unsubscribe link in any email
- SMS: You can opt-out of SMS marketing by replying STOP to any message
- Transactional Messages: We will continue to send order-related and service notifications regardless of marketing preferences
4. Information Sharing and Disclosure
Comfyze does not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers (payment processors, delivery partners) who assist in our operations
- Legal Requirements: When required by law, court order, or government regulations
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
All third-party service providers are contractually bound to protect your information and use it only for the intended purposes.
5. Data Security
Comfyze implements appropriate technical and organizational measures to protect your personal information:
- Secure data storage and encryption
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Secure payment processing through trusted gateways
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
Comfyze retains your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
- Order and transaction data: Retained for accounting and tax purposes (typically 7 years)
- Marketing communications data: Retained until you opt-out or request deletion
- Customer service records: Retained for quality assurance and dispute resolution
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Opt-out of marketing communications at any time
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
To exercise these rights, please contact us at Bhargavdubal@gmail.com or call +91 7383721490.
8. Cookies and Tracking Technologies
Comfyze may use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
You can control cookie settings through your browser preferences.
9. Third-Party Links
Our website may contain links to third-party websites. Comfyze is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Comfyze services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
Comfyze may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for material changes (if you have opted in)
Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Comfyze E-commerce Services (OPC) Pvt Ltd
B 502 Nira Apartment, Gautam Nagar Street No 4
Rajkot, Gujarat - 360007
Phone: +91 7383721490
Email: Bhargavdubal@gmail.com
13. Consent
By using Comfyze services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.